How can we help
Frequently asked questions
When will my order be delivered?
We ship worldwide. Your order will be packaged with care and delivered to your location. Preparing and filling your order takes between 2-4 business days. You will receive an email after ordering with more information about the delivery. After we drop off your order at the post office, the delivery time depends on the type of shipping selected.
Can I Return my product?
If your order arrives damaged or incorrect, we'll make it right. Contact us with details and photos, and we'll send a replacement at no cost to you.
I would like to speak with the customer service. How can I get in touch?
We operate as a web store only. At this time, email is the best way to reach us. We'll get back to you as soon as we can.
What can I do if my item (or part of it) is damaged?
We work hard to deliver your items without damage. Orders can be returned or exchanged within 10 business days of receiving the parcel, provided they are in original resalable condition. If you receive a damaged item, please contact us with photos and a detailed description of the damage. We'll review your evaluation and determine whether a replacement will be sent.
What if I paid too much?
Our secure checkout automatically calculates all applicable discounts, shipping costs, duties and taxes at the time of purchase. If you believe there's been an error with your charge, please contact us right away. We'll review your order and process a refund to your original payment method, or if you prefer, issue store credit to your account instead.